WELCOME TO RICCARTON MEDICAL, WHERE YOUR HEALTH IS OUR FOCUS.

“We are welcoming of patients of our whole community, ethnicity, gender, disabled and rainbow communities.”

December 2024 update

Wishing you all a Merry Christmas and a safe and happy New Year.

Change of Computer System- IMPORTANT DATE TO REMEMBER

We are preparing to change our computer program to Indici. Our current system will no longer be available from mid-March 2025. The change over date is Monday 3 March 2025.

While we want everything to go smoothly, we know that the new system will take time to adjust to. Please understand that we will be working on less appointments as we all learn the flow of the new system. We appreciate your patience.

We will close at 12.30pm on Friday 28 February 2025 so we can finish off all work, scripts, results, referrals etc. prior to the stopping of the current system that evening

On Monday (3.3.25) we will start with the new system. We will have trainers with us for the first week to help us navigate the system.

We will also be changing our Patient portal at the same time.

Currently we use Manage My Health. (MMH). All existing users will get 3 messages advising them of changes.

One about two weeks before we go live with the new system
One about a week before
And the last one on the 3rd March inviting them to change to the new system -My Indici. MMH will not be available for scripts, appointment bookings etc. from Friday 28/2/24 5pm until Monday 3/3/25 when the invitations go out.

Cough, Cold Sore throat, or any other Flu like symptoms.

DO NOT COME INTO THE PRACTICE. We will phone triage and make the necessary arrangements at that time. This may be to have a COVID 19 swab (RAT Test) or to be have a consultation with the doctor.

This is to keep you, our staff and all our patients safe.

Here are some tips to avoid spreading a virus: – Wash your hands often with soap and water or use alcohol-based sanitizer – Avoid touching your nose, eyes and mouth unnecessarily (they are gateways for colds and viruses to enter the body)

Manage My Health – Changing to My Indici 3/3/25

Please register and use the patient portal for script requests, booking appointments and viewing results. This helps reduce the number of calls to the practice and with script requests in particular it is a better system recording what is required.

When booking an appointment- please note you will receive a confirmation of appointment booking. If you don’t receive the confirmation the appointment hasn’t been booked.

Urgent Afterhours Care -IMPORTANT

If you have urgent medical concerns, please call Healthline on 0800 611 116.
In an emergency, always call 111 or go to the Emergency Department at Christchurch Hospital.
Visit healthify.nz for tools and tips on how to look after you and your whānau at home.
Discover more healthcare options, including virtual providers, by visiting yourbestcare.co.nz
The 24 Hours Surgery is located at 401 Madras Street Christchurch. (this is accessed by driving into Dollans Lane off Madras Street).
If you phone the medical practice out of hours your call will go to a nurse who will triage your call.

PLEASE NOTE- Dr Richard Newman’s patients- After hours care

Dr Newman has partnered with AfterhoursGP.co.nz to provide easy access after-hours care for you and your family.

As a patient of Dr Newman, you are welcome to attend the AfterHoursGP. You can either book directly online by going to www.afterhoursGP.co.nz or call Healthline first for nurse advice by calling the practice afterhours on 03 348 8711 and being diverted to Healthline or call 0800 611 116.

Unlike other afterhours care where you may have to wait for many hours, at AfterhoursGP you are able to book an actual appointment time, so that your wait is minimised. The current location of AfterhoursGP is 134 Selwyn Street, Spreydon 8024.

You will be required to pay online at time of booking. Under 14 children are free.

Associate Doctor Update

Dr Genevieve Bell is on leave.

Dr Abby Zarifeh on leave

Dr Caroline Maxwell works Monday, Tuesday and Friday.

Dr Claire Molineux works Wednesday and Thursday.

Charging for Not Attending Appointments

REMINDER: We are experiencing a large number of patients not attending for appointments so just want to reminder everyone that in February this year we decided the following.

Due to the high demand for appointments, we have made the decision to change patients the full consultation fee for any appointment that is missed or not cancelled with a minimum of one hours’ notice. This allows us the opportunity to rebook for someone else.

ZERO DATA – Work and Income

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Manage My Health

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Prescriptions

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Updating information

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COVID Information

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Patient test results

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