WELCOME TO RICCARTON MEDICAL, WHERE YOUR HEALTH IS OUR FOCUS.

April 2026 update

“We are welcoming of patients of our whole community, ethnicity, gender, disabled and rainbow communities.”

Privacy Update:

1/5/26 some changes to privacy requirements come into being as outlined from the Office of Privacy Commissioner.

Riccarton Medical Privacy Statement:

By accepting health care services from us, you agree we can collect information about you from other agencies for the purpose of maintaining an up-to-date health record and providing safe and quality primary health care. This may include:

From other health providers and shared health records:

Receipt of laboratory, radiology or other results
Accessing authorised national or regional health information systems [Could include region specific ESCR] to support your care by checking your medical history, laboratory or radiology results and current prescribing
Receipt of correspondence from hospitals, emergency departments, after-hours providers, specialist services, allied health providers or other secondary and community care providers – including discharge summaries, outpatient or specialist letters
Proactively contacting a hospital or specialist service to follow up on a referral or seek advice or an update on your care, where that contact results in information about you being shared with us
Receipt of letters from screening programmes (such as bowel, breast or cervical screening), including results, or notifications regarding attendance or non-attendance

From non-health agencies and organisations

Contact from or correspondence with Police, legal representatives, Oranga Tamariki, insurance companies, Ministry of Social Development (Work and Income New Zealand) and the Accident Compensation Corporation
Receipt of correspondence from employers, regarding, for example, fitness to work
Information from the New Zealand Police regarding firearms licences.

Complaints

If concerns are raised about the care or services we provide, we may disclose relevant health information to our regulators, insurers, indemnity providers, or legal advisers for the purpose of managing and responding to the concerns.

from MPS April 2026

MEASLES UPDATE –

Measles is circulating in Aotearoa. We want to ensure our patients and staff are protected.

Two measles vaccinations protect about 99% of people.
The vaccine is free for under‑18s and for adults eligible for funded care.
Not sure if you’ve had two doses? We can help you check and catch up if required.

PLEASE NOTE:

If you have a fever and a rash, please call us before coming into the practice as
measles is very contagious.

Please call us on 03 3488711 from outside or from home. We will make a safe plan for you, our clinicians and other patients. Thank you.

For more information about measles please see the Te Whatu Ora website: Measles immunity

12 Month Prescriptions are available from 1 Feb 2026

Some patients on long term medications for stable chronic conditions may be able to have a script covering 12 months- if it is safe to do so.
All patients wanting a script length longer than 3 months – MUST book an appointment with their doctor for a full assessment prior to consideration of annual scripting.
Not all patients will be eligible to have a 12 month script.
The rules for controlled drugs are not changing
Pharmacies will continue to dispense 3 monthly

MyIndici Patient Portal

Welcome to MyIndici™ – Your new Patient Management System

Discover our secure online services using MyIndici Patient Portal. Access your personal health information anytime, anywhere. Request repeat prescriptions, view latest lab results and other records and email the practice from any device that has an internet connection. Features | FAQ’s

Privacy Statement

Go to Privacy Policy/Statement Page

Cough, Cold Sore throat, or any other Flu like symptoms.

DO NOT COME INTO THE PRACTICE. We will phone triage and make the necessary arrangements at that time. This may be to have a COVID 19 swab (RAT Test) or to be have a consultation with the doctor.

This is to keep you, our staff and all our patients safe.

Here are some tips to avoid spreading a virus: – Wash your hands often with soap and water or use alcohol-based sanitizer – Avoid touching your nose, eyes and mouth unnecessarily (they are gateways for colds and viruses to enter the body)

Urgent Afterhours Care -IMPORTANT

If you have urgent medical concerns, please call Healthline on 0800 611 116.
In an emergency, always call 111 or go to the Emergency Department at Christchurch Hospital.
Visit healthify.nz for tools and tips on how to look after you and your whānau at home.
Discover more healthcare options, including virtual providers, by visiting yourbestcare.co.nz
The 24 Hours Surgery is located at 401 Madras Street Christchurch. (this is accessed by driving into Dollans Lane off Madras Street).
If you phone the medical practice out of hours your call will go to a nurse who will triage your call.

PLEASE NOTE- Dr Richard Newman’s patients- After hours care

Dr Newman has partnered with AfterhoursGP.co.nz to provide easy access after-hours care for you and your family.

As a patient of Dr Newman, you are welcome to attend the AfterHoursGP. You can either book directly online by going to www.afterhoursGP.co.nz or call Healthline first for nurse advice by calling the practice afterhours on 03 348 8711 and being diverted to Healthline or call 0800 611 116.

Unlike other afterhours care where you may have to wait for many hours, at AfterhoursGP you are able to book an actual appointment time, so that your wait is minimised. The current location of AfterhoursGP is 134 Selwyn Street, Spreydon 8024.

You will be required to pay online at time of booking. Under 14 children are free.

Associate Doctor Update

Dr Genevieve Bell works Monday and Thursday

Dr Abby Zarifeh works Tuesday and Wednesday

Dr Caroline Maxwell is on leave

Dr Claire Molineux works is on leave

Charging for Not Attending Appointments

REMINDER: We are experiencing a large number of patients not attending for appointments so just want to reminder everyone that in February this year we decided the following.

Due to the high demand for appointments, we have made the decision to change patients the full consultation fee for any appointment that is missed or not cancelled with a minimum of one hours’ notice. This allows us the opportunity to rebook for someone else.

ZERO DATA – Work and Income

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Prescriptions

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Updating information

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COVID Information

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Patient test results

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Feedback

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